FAQ

🧾 Getting Started 

Can I order samples? 

Yes! There’sno minimum order.You can order one piece to test quality before placing a larger order.

Where are your products made?

Most of our apparel is produced overseas, but some brands like King Fashion, Canada Sportswear, and AK are made in Canada.

Can I modify or cancel my order after placing it?

Unfortunately, no changes or cancellations can be made once your order is placed.We recommend reviewing your order carefully before completing checkout to avoid unnecessary return costs.

The item I want is out of stock.

Click the “Notify Me” button on the product page to receive an email onceit’srestocked.Items highlighted in orange are usually on clearance.

Do you offer embroidery or screen printing?

We sell blank apparel only. For decoration services, contact our partner at info@teeprints.ca and include: 

  • Your logo (JPG) 
  • Style number, color, size, and quantity Do not buy garments from us if printing with TeePrints—they supply their own blanks. 

🛒 Placing an Order 

How do I create an account?

It’s simple! Click the “Register” button on the top right of our website and fill out your details. No special documents arerequired.

What pricing do you offer?

We offer one price for everyone—no minimumsrequired. Prices are shown directly on our website.

What payment methods do you accept

We accept credit cards and e-transfers at checkout.We do not offer payment terms.

🚚 Shipping & Delivery 

Do you have a pick-up location? 

No, we areonline based.Our warehouses do not accept walk-ins or pickups.All orders must be placed online and shipped to your address.

How much do shipping fees cost? 

Each warehouse selected will have its own shipping cost.Our system automatically calculates your total shipping cost once all items are in your cart.You’llsee the exact shipping amount before checkout, so there are no surprises.

Do you offer free shipping?

We offer free shipping when your order exceeds the minimum purchase amount displayed on our website. Please note: 

  • The qualifying total is calculated before taxes. 
  • Exclusions apply — free shipping does not apply to drop-shipped brands such as AJM, AK, Fashion Biz, Canada Sportswear, Gatts, Decky, and others. 
  • Free shipping is not available for remote areas. 
  • We reserve the right to choose the warehouse and carrier for your order, regardless of your selections at checkout. 
  • To optimize delivery, the system may combine items into one warehouse, even if multiple locations were originally chosen. 

How long does it take to prepare an order?

Orders placed before 11:00 AM EST (Mon–Fri, excluding holidays) are usually shipped the same day.Orders placed after 11:00 AM EST or on weekends/holidays will be processed on the next business day.Note: Drop shipper items (AK, Fashion Biz, AJM,Decky, Canada Sportswear) may take longer, especially AK, which can be backordered up to 15 business days.

When will I receive my tracking information? 

Tracking information is sent within 24–48business hoursafter your order has been dispatched.For drop-shipped brands (such as AK, AJM, Fashion Biz,Decky,Gatts, Canada Sportswear and more), tracking numbers are provided later than regular orders.It may take up to 3 business days after shipment for tracking details to be available.For backordered items from drop-shipping companies, it can take up to 15 business days to receive tracking information.

How long will it take for my order to arrive once it ships?

If youare located inthe same city as the warehouse, delivery usually takes 1 business day.For other regions, delivery typically takes 2–10 business days.Please note:Our warehouses are closed on weekends and holidays, so no orders are shipped or delivered during those times.We are not responsible for delays caused by the carrier, such as weather disruptions, mechanical issues, or strikes. Unfortunately, replacement shipments cannot be issued free of charge in these cases.Purolator Express delivery is available only on business days.

What can cause my order to be delayed? 

Once your parcel has left our warehouse, delivery is handled by the carrier, and some factors may cause delays that are beyond our control. Common reasons for delays include: 

  • Distance between your shipping address and the warehouse from which your order was dispatched. 
  • Carrier-related issues, such as high shipping volumes, mechanical problems, or routing adjustments. 
  • Weather conditions or unforeseen events like strikes or natural disruptions. You can always refer to your tracking information for the most accurate and up-to-date delivery status. Please note that we do not have the ability to expedite or modify deliveries once the order is placed. 

💳 Returns & Exchanges 

I want to return my purchase. How do I proceed?

To return an item, please email us within 14 days of purchase to request a Return Authorization (RMA) number. Returns without an RMA or without the order number clearly written on the box will be refused. 

Return conditions: A 15% restocking fee applies to all approved returns. In addition to the restocking fee, the original outbound shipping cost will also be deducted from your refund, even if your order qualified for free shipping. Customers are responsible for the return shipping fees, and all returns must be sent Freight Pre-Paid (we do not accept collect shipments). All items must be in their original condition — unworn, unwashed, unaltered, and with original tags and labels attached. Shipping and handling charges are non-refundable. 

Processing time: Please allow 10–21 business days for your return to be processed. Refunds will be issued to the original payment method used at checkout. Once processed, funds usually appear in your bank account within 3–5 business days. 

Can I exchange items instead of returning them? 

We do not offer exchanges.Please return the unwanted items and place a new order.

An item arrived defective or damaged — how do I proceed? 

If you received a defective or damaged item, please email us within 14 days of purchase and include the following details in your message: 

  1. Your order number 
  2. Style number, color, size, and quantity of the defective item Example: 18500, Black, Large, 1 piece 
  3. Photo(s) clearly showing the defect or damage If you have multiple defective items in the same order, please send all photos and details together in a single email. 

Resolution Options Our management team will review your request and decide between the following two solutions: 

  • Replacement: For low-cost items, a replacement may be sent free of charge. 
  • Refund/Return: For higher-value items, we will issue a return label so the product can be sent back before processing a refund. If you need the item urgently, we recommend placing a new order on our website while your claim is being processed. 

Warranty Exclusions Please note that our warranty does not cover the following: Garments that have been worn, washed, printed, or altered. 

⚠️ Important: Before decorating or customizing your garments, please inspect your items carefully to ensure they match the style, size, color, and quantity ordered and that no defects are present. Once an item has been printed, embroidered, or otherwise altered, it can no longer be replaced or refunded under warranty. 

📬 Customer Support 

How long to receive a reply by email? 

We respond within 24–48 business hours (Mon–Fri, excluding holidays).If your inquiry is about an order, please include your order number.